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Associates, Inc. 07/03


Job Code: TM70-000o
Title: Regional Travel Operations Manager
Location: Hong Kong
Base Salary: 750,000HKD - 900,000HKD
Relocation: Yes
Reports To: Director Regional Ops Services
Misc: Relocation Paid (if req'd)
Notes: Preference goes to Candidates already residing in Asia. No preference on Nationality.


This role acts as the coordinating point for Service Delivery to a Fortune 500 American Corporation. Will be responsible for ensuring service consistency and driving operations projects and best practice. This includes liaising with local market Service Delivery teams to ensure delivery of operational metrics and also acting as the key contact point for escalation and resolution of any service related issues. It also requires working closely with the Corporation's Regional Travel Manager/Branch Support Manager and both the Global Service Delivery and Local Service Delivery to achieve the agreed travel program goals.


  • Provide liaison between Corporation's Regional Travel Manager/Branch Support Manager and Local Service Delivery teams.
  • Accountable and responsible for the overall service delivery and building relationships with senior management, Business Unit Head of the Corporation.
  • Ensure understanding and compliance with the Corporation's Travel policy and operational procedures in all markets.
  • Consolidate travel in India, Japan with agreed timeline.
  • Provide regular communication to Corporation's Regional Travel Manager/Branch Support Manager and Local Service Delivery teams keeping them appraised of travel advisories, new developments and initiatives.
  • Liaise with Service Delivery teams to understand obstructions with any processes causing challenges to Operations and engage Regional Travel Manager/Branch Support Manager and Service delivery team to drive process changes.
  • Consolidate service related issues across markets and link with local Service Delivery Teams to close open issues.
  • Deliver agreed reporting to Corporation's Regional Travel Manager on key operational metrics.
  • Delivery of monthly P&anp;L to the Corporation on the agreed format.
  • Liaise with Quality Teams to understand route cause of Operational Service Delivery issues and link with Training/Market Service Delivery Teams to introduce systematized improvement.
  • Conduct regular meeting/conference call with Local Service Delivery team and Global Service Delivery team.
  • Conduct regular review meeting with Corporation's Regional Travel Manager/Business Unit Head and user travel seminars.
  • Travel within Asia as required.
  • Accountable and responsible for the execution of agreed projects/initiatives.

Contacts (External & Internal)

  • Travel suppliers - Airlines, Car, Hotel, Wholesalers
  • Corporation's Regional Travel Manager
  • Corporation's Senior Management, Business Unit Operation Officer and Office Manager
  • Leadership Team
  • Travel Operations Service Delivery Teams - local market
  • Global Service Delivery Manager responsible for the Corporation
  • Quality and re-engineering teams


  • Strong understanding of travel operations, suppliers, and systems.
  • Excellent interpersonal skills
  • In depth Travel Industry knowledge and experience in JAPAN.
  • Excellent communication ability including written and oral presentation skills.
  • Strong attention to detail and analytical skills.
  • Excellent administrative and time management skills.
  • Strong project management skills, and ability to manage multiple projects.
  • Strong PC knowledge including related PowerPoint/Excel/ Microsoft Project/Email skills
  • Ability to work with cross-functional teams and to influence both internally and externally
  • Must speak English. (Must read, write and speak fluently)


Director Regional Operations Services


  • Strategically minded with the ability to bring new business concepts to life.
  • Strong interpersonal skills, executive presence and relate well with all levels of employees as well as external clients/vendors/and important business contacts.
  • Participative management style-advocates team concept.
  • Ability to establish credibility and be decisive with ability to recognize and support the organization's preferences and priorities.
  • Results and profit-oriented with the ability to balance other business considerations.
  • Hi Level of Problem Solving & Decision Making.


The preferred candidate will hold a BA or a BS in Business from a four year US College or University, or equivalent in Travel Industry skills equal to a minimum of 15 current years in the Travel Industry.


The preferred candidate possesses the following competencies:

Creating Innovative Solutions

  • Devises original, unusual and successful solutions.

Driving Results

  • Consistently drives projects to successful completion within deadlines by following a rigorous project plan.
  • Demonstrates strong commitment and drive to achieve results.
  • Goes beyond role requirements to attain objectives

Meeting and Exceeding Customer Expectations

  • Generates and tests new ideas with customers.
  • Anticipates customers' future requirements.
  • Consistently uses multiple sources of information to identify customer requirements.

Collaborating and Influencing Others

  • Consistently identifies and acts on opportunities for collaboration.
  • Shapes key stakeholders' opinions and decisions.
  • Influences the decisions of others without having direct authority.
  • Effectively builds consensus.

Managing Change

  • Communicates a clear picture of what change is needed and why.
  • Creates commitment by working closely with others and confronting resistance.
  • Champions new initiatives and/or acts as a catalyst for change.
  • Provides more direction and structure in times of change.


While performing this job, it will require:

  • Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.
  • This position may require overnight travel up to 50% (including travel by car and by airplane).
  • Must have a valid driver's license and willingness to fly on commercial airplanes and private corporate aircraft.



Please Note:
If you have filled out an Application (Form B) with Yours In Travel Group (within this year) please DO NOT fill out an Application on this site (Executive Registry). Yours In Travel Group is owned by P. Jason King Associates, Inc. and we utilize the same proprietary database. Thank you.