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 © Copyright P. Jason King  Associates, Inc. 07/03



Job Code: EM51-787
Title: Director of Operations
Office Location: London, England
Base Salary: $80,000
Incentives: (To be determined)
Company Benefits: Full


Company is well known as a major Tour Operator in the USA. This position is new since the office is new. Director will manage upwards of 40 people to include a call center environment. Company prefers an American who will make a two (2) year commitment. After 2 years will return to US and will assume a VP/General Manager position since current employee will be retiring in two years.

To Direct a Call Center currently with upwards of 40 people. Responsibilities include direct supervision, hiring and training personnel, review of all personnel, promotions and terminations. Must be flexible to adapt to UK systems & procedures. Will meet with peers 4x per year to discuss general operation techniques and new policies.

The preferred candidate will hold a Bachelor's Degree (BA or BS) from a four year college or university; or 5-10 years of related experience and/or training; or equivalent of education and experience.


• Working in a similar position within the travel industry or related industries.
• MUST make a 2 year commitment to say in London, England.
• Minimum of 5-7+ years experience in operations.
• Excellent communication skills.
• Ability to coordinate high level of activities under a variety of conditions and constraints.
• Business acumen (business knowledge, competitor awareness, organization strategies)


• Integrity and work commitment (trust, confidentiality, fair process, positive attitude, honesty)
• Able to influence others (gain support, influences commitment to business/customer)
• Oral communication (face to face, telephone, giving/getting information, listening)
• Self reliance (works independently, gets things done, takes responsibilities)
• Ability to be adaptable and flexible (adjusts to multiple demands, work area/organization needs/change)
• Results orientation (quality, quantity, efficiency, performance, high expectation)
• Thinks strategically (future oriented, adjust to trends, thinks in strategic terms)
• Establishes and tracks projects and plans against goals and budget (sets and monitors budget, forecast resources, establishes measurements, controls costs)
• PC skills (windows, off-the-shelf software as related business)- especially Word and Excel

The preferred candidate is also one who demonstrates the following:

• Effective communication (oral, written, behaviors, actions, and inspires confidence)
• Ability to build business relationships (relationships with co-workers, partners, customers, suppliers)
• Personal organization (time management, prioritization, neat, orderly, focused, plans)

While performing this job, it will require:

• Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.
• This position may require overnight travel up to 10% (including travel by car and by airplane).
• Must have a valid driver's license and willingness to fly on an airplane.




Please Note:
If you have filled out an Application (Form B) with Yours In Travel Group (within this year) please DO NOT fill out an Application on this site (Executive Registry). Yours In Travel Group is owned by P. Jason King Associates, Inc. and we utilize the same proprietary database. Thank you.