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 © Copyright P. Jason King  Associates, Inc. 07/03



Job Code: EMCC-1442
Title: Vice President Call Center Operations
Location: Chicago
Base Salary: $150,000 to $175,000
Relocation: Company Paid
Reports To: Senior VP Operations
Note: Preference is to a Mid-West Resident


This company is a diversified travel conglomerate in the Travel Industry for over 25 years.


The Vice President is accountable for the overall development and performance of a Call Center Operation that has not opened as of this date. This position will oversee a Supervisory Team and overall group of 500+ stations. This facility will be located just outside of the city. Unique to this Search is that our organization (P. Jason King Associates, Inc.) also has exclusive contracts to fill additional management team members.


  • Work with the Architectural Team, Technology and IT staffing to insure that this facility has the capabilities to handle the state-of-the-art technology improvements and design to function at top performance. Center's anticipated opening date will be mid-2008.


  • 15+ years call center operations (preferable high volume)
  • Strategic ability to effectively work with high level teams
  • Strong familiarity with Corporate Travel Clients' needs
  • Expertise in follow-up procedures & Customer Services
  • Call Center Technology
  • Crating departmental budgets
  • Strong oral and written presentation skills


Reports directly to Senior Vice President Operations.


  • Strategically minded and the ability to bring new business concepts to life.
  • Strong interpersonal skills, executive presence and relate well with all levels of employees as well as external clients and vendors.
  • Participative management style-advocates team concept.
  • Ability to establish credibility and be decisive with ability to recognize and support the organization's preferences and priorities.
  • balance other business considerations.


The preferred candidate will hold a Bachelor's Degree (BA or BS) from a four year College or University; or 15+ years of related experience and/or training; or equivalent of education and experience in the travel industry business.


The preferred candidate possesses the following competencies:

  • Integrity and work commitment (trust, confidentiality, fair process, positive attitude, honesty)
  • Able to influence other (gain support, influences commitment to business/customer, vendors/suppliers and all staff members)
  • Oral communication (face to face, telephone, giving/getting information, listening)
  • Sales skills (presentation of products)
  • Self reliance (works independently, gets things done, takes responsibilities)
  • Ability to be adaptable and flexible (adjusts to multiple demands, work area/organization needs/change)
  • Results orientation (quality, quantity, efficiency, performance, high expectations)
  • Thinks strategically (future oriented, adjust to trends, thinks in strategic terms)
  • Establishes and tracks projects and plans against goals and budget (sets and monitors budget, forecast resources, establishes measurements, controls costs)
  • PC skills (windows, off-the-shelf software as related to business), Word, Excel, PowerPoint, etc.
  • Must possess a corporate wardrobe
  • Effective communication (oral, written, behaviors, actions, and inspires confidence)
  • Personal organization (time management, prioritization, neat, orderly focused, plans).


While performing this job, it will require:

  • Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.
  • This position may require overnight travel up to 40% (including travel by car and by airplane).
  • Must have a valid driver's license and willingness to fly on an airplane.



Please Note:
If you have filled out an Application (Form B) with Yours In Travel Group (within this year) please DO NOT fill out an Application on this site (Executive Registry). Yours In Travel Group is owned by P. Jason King Associates, Inc. and we utilize the same proprietary database. Thank you.